Status/Known Issues

15.28 – An update our DNS records as part of a system update has caused some knock on effects for our customers using the website and our Player apps. As a result, we have prioritised our player connectivity to ensure signage remains active. We are working to resolve the issues for our website users.

11:41 – Microsoft consider the issue to be resolved, You can read more under Tracking ID VSG1-B90 on Azure status history.

08:21 – The issue with Azure seems to be resolved for TrilbyTV. Service is back to normal and players are checking in. We will continue to monitor for any issues.

08:11 – There appears to be an issue with Azure this morning which is impacting TrilbyTV services. Microsoft have acknowledged the issue as of 07:49 and are working to restore service. This may cause access issues during the day.

07:34 BST – We have replaced the invalid SSL certificates on the affected services. Errors appear to be resolved.
07:23 BST – We have made aware of an SSL issue with some of ours services. We are currently investigating.

16:25 BST – We have redeployed the site and are monitoring performance, but errors appear to have subsided.
13:00 BST – We are continuing to see issues with app.trilbytv.co.uk. Players shouldn’t be affected by this and will continue to show content. The team is looking at a solution and we hope to have systems back to normal soon.
10:00 BST – An issue with the Azure service has caused some intermittent issues with accessing certain parts of TrilbyTV. It seems to be a hangover from the Azure issues earlier this week. We are monitoring the platform and will be checking during the day.

An issue with SSL trust chains was identified with Android clients running v7.1.1 or lower. A replacement SSL certificate has been issued to resolve this issue.

8:00 pm BST – Maintenance has concluded

5:00 pm BST – We are performing planned maintenance on the TrilbyTV systems. This is expected to conclude at 8pm BST

3:20 pm – Twitter adding is now working.

9:30 am – There is an issue currently with adding new Twitter content due to an API change made by Twitter. We are working to resolve this.

12:15 pm – Maintenance lasted slightly longer than anticipated, but service is now resumed.

8:00 am – Planned maintenance till mid day. Players and web connection will be intermittent during this time.

5:10 pm – Pushed updates to web app for privacy acceptance notice, site offline for 10 minutes.

9:30 am – We had a reoccurrence of the API issue overnight. A case is open with Microsoft Azure support to investigate. In the meantime we have brought a third API service online to minimise the effect. All have been rebooted.

10:30 am – The additional API has resolved the issue and normal service is resumed.

10:00 am – We have added additional processing capacity to the API – this will reduce the effects while we diagnose the issue.

9:30 am – We are aware of an issue where the players are not able to check in to TrilbyTV, you may see the message “HTTP Error 502.3 – Bad Gateway” this happens in one of every few attempts to connect and normally causes no playback issues except with Web content. We are working on a solution to this.

9:30 am – All systems are functioning normally.
If your player is not playing content please try a reboot which will fix most connection issues.

4:30 pm – Service is back online. If your Players are not showing content please reboot.
8:30 am – App and API platform are down and under investigation. Players may be offline. Please check here for further details.